Return Eligibility

We accept returns for products that have manufacturing defects, visible damage, or incorrect delivery. The complaint must be registered within 3 days of receiving the item, along with proof such as photos or videos. After verification, our team arranges for pickup and inspection. The product must be returned in its original condition with all accessories and packaging. If the issue is genuine, the product will be eligible for replacement or refund.

Non-Returnable Items

Customized furniture or specially made-to-order items cannot be returned unless they are damaged during delivery. Products that show signs of use, customer-caused damage, scratches, or modification are not eligible for return. Items without original box, invoice, or accessories will also be rejected. These rules help ensure transparency and prevent misuse of the return system.

Refund Process

Once the returned product is received and inspected by our team, the refund will be processed to the customer’s original payment method. Refunds may take 5–10 working days depending on the bank or payment provider. Customers will receive a confirmation message once the refund has been initiated. In case of delays from the bank, customers may need to contact their payment provider directly.

Replacement Policy

If the product is eligible and stock is available, a replacement will be arranged without additional charges. If the exact item is unavailable, the customer may choose a similar product by paying the price difference or receive a full refund. We always try to ensure customers receive the correct item as soon as possible.